Terms of Service

Last updated: November 9, 2026

Welcome to WoofCalm. These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable consumer protection laws.

Please read these terms carefully before using our website.

1. Overview

This website is operated by WoofCalm. Throughout the site, the terms "we," "us," and "our" refer to WoofCalm.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

We reserve the right to update these Terms of Service as necessary. Changes will not retroactively reduce rights arising from orders already placed.

2. Online Store Terms

By placing an order through our website, you confirm that you are legally capable of entering into a binding purchase agreement.

You agree to provide accurate, complete, and current information when making a purchase.

You may not use our products or services for unlawful purposes or violate any applicable laws while using our website.

3. Products and Product Information

WoofCalm offers a handheld ultrasonic dog bark deterrent device designed to help interrupt and redirect unwanted barking behavior.

We make reasonable efforts to display accurate product descriptions, photographs, specifications, and pricing.

Product appearance may vary slightly depending on lighting, screen settings, or manufacturing variations.

We reserve the right to correct errors in product information and pricing, subject to applicable law.

4. Product Use and Effectiveness

WoofCalm is intended to be used responsibly and in accordance with the instructions supplied with the device.

The device is designed to help manage unwanted barking by emitting ultrasonic sound.

Individual results may vary depending on factors including:

• The dog's age, breed, and temperament.

• The dog's hearing sensitivity.

• Environmental conditions and background noise.

• The circumstances and causes of barking.

• The frequency and manner of device use.

WoofCalm does not guarantee identical results for every dog.

The device should not be used to frighten, punish, or intentionally distress animals.

Customers are responsible for using the product safely and appropriately.

If a dog shows signs of fear, distress, or unusual behavior, discontinue use and consult a qualified veterinarian or animal behavior professional.

5. Pricing and Payment

All product prices are displayed in the currency indicated on our website.

Prices may change without prior notice. However, changes will not affect orders that have already been accepted.

Payment must be completed using one of the payment methods available at checkout.

Any applicable taxes, shipping charges, or other mandatory fees will be disclosed before the order is placed.

We reserve the right to cancel orders affected by obvious pricing errors, subject to applicable law.

6. Orders and Order Acceptance

After placing an order, you will receive an order confirmation email.

We may contact you if additional information is required to process your order.

We reserve the right to decline or cancel orders in circumstances involving suspected fraud, payment issues, or product unavailability, subject to applicable law.

If payment has already been collected for an order that we cancel, we will issue an appropriate refund.

7. Shipping and Delivery

We offer free tracked shipping on orders, as described in our Shipping Policy.

Orders are generally processed within 2 business days.

Delivery times vary depending on the destination, shipping carrier, and other circumstances.

International shipments may experience additional delays due to customs procedures or local delivery services.

For further information, please refer to our Shipping Policy.

Nothing in this section limits your statutory rights concerning delivery.

8. Returns, Refunds, and 90-Day Money-Back Guarantee

WoofCalm offers a voluntary 90-Day Money-Back Guarantee.

Customers may request a return within 90 days of receiving their order, subject to the conditions outlined in our Refund & Return Policy.

To qualify under our voluntary guarantee, products must be returned in their original, undamaged packaging, together with all originally supplied accessories and components.

Reasonable product testing is permitted.

Returns showing significant damage, excessive wear, or missing components may not qualify for our voluntary guarantee.

These conditions do not restrict any mandatory statutory consumer rights, including applicable withdrawal rights and remedies for defective goods.

For complete details, please refer to our Refund & Return Policy.

9. Promotions and Discounts

WoofCalm may occasionally offer promotional prices, discount codes, bundles, or special offers.

Promotions may be subject to specific eligibility requirements, expiration dates, or other disclosed conditions.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to modify or discontinue promotions for future purchases.

10. Intellectual Property

All website content, including text, graphics, logos, product descriptions, photographs, and design elements, is owned by WoofCalm or used with permission from the relevant rights holders.

You may not reproduce, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or operations of independent third-party websites.

Third-party services may be subject to their own terms and privacy policies.

12. Customer Reviews and Feedback

Customers may submit reviews, comments, suggestions, or other feedback regarding WoofCalm products.

By submitting content, you confirm that it is truthful, based on your genuine experience, and does not infringe the rights of others.

You grant WoofCalm permission to display and use your submitted feedback for legitimate business purposes, subject to applicable privacy and consumer protection laws.

We reserve the right to remove unlawful, fraudulent, abusive, or otherwise inappropriate content.

We do not require customers to provide positive reviews.

13. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

We collect and process personal information as necessary to operate our online store, fulfill orders, provide customer support, and comply with legal obligations.

For more information, please review our Privacy Policy.

14. Disclaimer of Warranties

We make reasonable efforts to ensure that our website operates reliably and that product information is accurate.

However, uninterrupted access to the website cannot be guaranteed.

Any warranties or limitations described in these Terms apply only to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts mandatory legal guarantees or consumer rights.

15. Limitation of Liability

To the extent permitted by applicable law, WoofCalm shall not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, intentional misconduct, personal injury where applicable, or mandatory consumer protection obligations.

16. Indemnification

You agree to be responsible for losses directly resulting from your unlawful use of our website or intentional violation of these Terms, to the extent permitted by applicable law.

This provision does not limit your statutory consumer rights.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Governing Law

These Terms are governed by the laws applicable to the business entity operating WoofCalm, without prejudice to mandatory consumer protection rights applicable in the customer's country of residence.

Nothing in these Terms deprives consumers of protections that cannot be excluded by agreement.

19. Changes to Terms of Service

We may update these Terms of Service to reflect changes in our business operations, legal requirements, or website functionality.

The updated version will be published on our website with a revised effective date.

Changes will not retroactively alter the terms of completed purchases where prohibited by law.

20. Contact Information

If you have questions about these Terms of Service, your order, or our products, please contact WoofCalm through the Contact page on our website.

We are committed to providing helpful customer support and a positive shopping experience.