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Refund & Return Policy

Last updated: November 9, 2026

At WoofCalm, your satisfaction matters to us. We want you to feel confident in your purchase, which is why we offer a 90-Day Money-Back Guarantee.

Please carefully read our Return and Refund Policy before making a purchase.

90-Day Money-Back Guarantee

If you are not satisfied with your WoofCalm device, you may request a return within 90 days of receiving your order.

To qualify for our Money-Back Guarantee:

• Your return request must be submitted within 90 days of receiving your order.

• You must provide your order number or proof of purchase.

• The device may be reasonably tested but must be returned clean, undamaged, and free from excessive wear or signs of misuse.

• The device must be returned in its original, undamaged packaging, including the original product box.

• All accessories, manuals, inserts, and other items originally included with your purchase must be returned.

• We may request photographs of the product and its original packaging to verify their condition before approving a return.

• Returns must be sent to the return address provided by our customer support team.

We encourage you to try your WoofCalm device and evaluate how it works for your dog. Results may vary depending on the dog's behavior, environment, and individual response.

Return Conditions

To qualify for a refund under our voluntary 90-Day Money-Back Guarantee, the WoofCalm device must:

• Be returned in its original, undamaged packaging, including the original product box.

• Include all accessories, manuals, and other items originally supplied with the purchase.

• Be clean, undamaged, and free from excessive dirt, pet hair, or signs of prolonged use.

• Have all buttons, charging ports, and other components intact and fully functional.

• Show no signs of misuse, unauthorized modifications, or physical damage.

We encourage customers to test their WoofCalm device to evaluate its effectiveness. Reasonable testing is permitted.

Returns that do not meet these conditions, including products returned without their original packaging or with damaged packaging, may be declined under our voluntary 90-Day Money-Back Guarantee.

These requirements do not restrict statutory consumer rights, including applicable withdrawal rights and remedies for defective products.

How to Request a Return

To initiate a return:

1. Contact WoofCalm customer support within 90 days of receiving your order.

2. Provide your order number and the reason for your return.

3. Our support team will review your request and may request photographs of the device, accessories, and original packaging.

4. If your return is approved, you will receive return instructions and the designated return address.

5. Carefully pack the device in its original, undamaged packaging, including all accessories and manuals.

6. Ship the product to the designated return address using a tracked shipping service.

7. Once the return is received and inspected, we will process any approved refund.

Please do not send your product back without first contacting our support team, as the correct return address will be provided during the return process.

Return Shipping

For returns under our voluntary 90-Day Money-Back Guarantee where the product is not defective or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service and keeping proof of shipment.

If we provide a prepaid return label for a voluntary return, its cost may be deducted from your refund where this has been clearly communicated and agreed upon.

Where applicable law requires us to cover return shipping, including certain returns involving defective or incorrect products, we will do so.

Refund Processing

Once your returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method used for the purchase.

Please allow up to 7–14 business days for processing under our voluntary guarantee, although statutory refund deadlines will always take precedence where applicable.

Your bank or payment provider may require additional time to display the refund.

Promotional Orders and Discounts

Products purchased using promotional codes, bundle discounts, or special offers may be eligible for our 90-Day Money-Back Guarantee.

Refunds will be based on the actual amount paid for the returned products, taking into account any applicable discounts.

If returning part of a discounted bundle affects the original promotion, the refund may be adjusted according to the clearly disclosed terms of that promotion, where legally permitted.

Damaged, Defective, or Incorrect Products

We sincerely apologize if your WoofCalm device arrives damaged, defective, or incorrect.

Please contact our customer support team and provide:

• Your order number or purchase receipt.

• A description of the problem.

• Photos or videos showing the issue, where available.

Our support team may offer troubleshooting assistance to help resolve the issue.

If the device is defective, we will provide an appropriate remedy in accordance with applicable consumer protection laws, which may include repair, replacement, price reduction, or refund.

Your statutory rights are separate from and are not limited by our voluntary 90-Day Money-Back Guarantee.

Order Cancellations

We begin processing orders as quickly as possible.

If you wish to cancel your order, please contact our customer support team immediately.

We cannot guarantee that an order can be intercepted once processing or shipping has begun.

If your order has already shipped, you may still be entitled to cancel or return it in accordance with applicable consumer protection laws and this policy.

Refused Deliveries and Return to Sender

If a shipment is refused or returned to sender, please contact our support team.

Any additional shipping charges associated with voluntary reshipment will be communicated before proceeding.

Any applicable refund or deduction will be handled in accordance with the law and the terms disclosed at purchase.

Statutory Consumer Rights

Our 90-Day Money-Back Guarantee is an additional voluntary benefit and does not replace or restrict any rights you may have under applicable consumer protection laws.

For customers in the European Union or European Economic Area, this includes applicable withdrawal rights for distance purchases and legal remedies for goods that do not conform to the contract.

The requirement to return products in their original, undamaged packaging applies specifically to our voluntary 90-Day Money-Back Guarantee and does not override mandatory consumer protection laws.

Where statutory rights provide greater protection than this policy, those rights will prevail.

Changes to This Policy

WoofCalm may update this policy from time to time to reflect changes in our practices, operations, or legal requirements.

Any changes will not retroactively reduce the rights applicable to orders already placed.

Contact Us

If you have any questions regarding returns, refunds, or your WoofCalm purchase, please contact our customer support team through the Contact page on our website.

We are here to help and want you to have a positive experience with WoofCalm.