Shipping Policy

Last updated: November 9, 2026

At WoofCalm, we strive to make your shopping experience simple, reliable, and hassle-free. We are committed to processing and shipping your order as quickly as possible.

Order Processing

Please allow up to 2 business days for your order to be processed before shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to follow your package until delivery.

Business days exclude weekends and public holidays.

Shipping Cost

We offer FREE tracked shipping on all orders.

There are no additional standard shipping charges at checkout.

Shipping & Delivery Times

Delivery times vary depending on your location, destination country, and local courier services.

On rare occasions, international deliveries to certain destinations may take up to 3–4 weeks due to customs clearance, local postal operations, or other unforeseen circumstances.

Please note that delivery estimates are not guaranteed. We will make reasonable efforts to assist you if your shipment experiences an unexpected delay.

Taxes & Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

WoofCalm does not control customs charges imposed by local authorities.

Any mandatory taxes or charges collected by WoofCalm at checkout will be clearly displayed before purchase.

Package Safety & Lost Shipments

All orders are shipped using delivery services that provide tracking information.

If your tracking information indicates that your package is delayed, missing, or lost, please contact our customer support team.

We will assist you in investigating the shipment with the courier and determining an appropriate resolution.

Where a package is confirmed lost before delivery, we will arrange a replacement or refund as required by applicable law.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify your:

• Full name

• Street address and house number

• City and postal code

• Country

• Contact information

If you notice an error in your shipping address, please contact WoofCalm customer support immediately.

If your order has not yet shipped, we will do our best to update the address.

Once an order has been dispatched, changes may no longer be possible.

Additional shipping costs resulting from an incorrect address provided by the customer may be charged where legally permitted.

Contact Us

If you have any questions about your order, shipping status, or delivery, please contact WoofCalm customer support through the Contact page on our website.

We are happy to assist you and help ensure your WoofCalm device reaches you safely.